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Subject: We've updated our terms & conditions
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From: identibase <hello@mail.identibase.co.uk>
Date: Fri, 23 Feb 2024 11:07:39 +0000
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Content preview: We've updated our terms & conditions
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We've updated our terms & conditions=20=20=20
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View in browser https://mail.identibase.co.uk/q/17Lwwz2aCUt549M1KFqjiL/wv
https://mail.identibase.co.uk/c/191BcrPjegtUW3IQFa83xll65c
My account
https://mail.identibase.co.uk/c/191BkexY3qYSn7gZOIczW7Dr0p
Membership options
https://mail.identibase.co.uk/c/191BzNZhHLYNfeni7OlCJGe6QP
Hello pet keeper,
We are writing to inform you of some planned changes to our Terms & Conditi=
ons
https://mail.identibase.co.uk/c/191BHAHWwWtKGhVrhmq98swrM2. As we continue =
to evolve as a business and adapt the services and offerings we provide, ou=
r T&Cs must reflect our current products as well as legislative changes in =
UK pet laws.
Summary of changes:
Updated customer service email address to hello@identibase.co.uk
hello@identibase.co.uk
Giving greater control over your contract (see section 8.2)
Simplified delivery and new return terms (see sections 8.5 and 9.2).
We will now take payment for purchased products at the time of purchase and=
not the date the product is dispatched.
View new terms and conditions
https://mail.identibase.co.uk/c/191BPnqBm6YI7ltAqUuFxeOMHf
The changes are effective as of 1st April 2024.
By continuing to use our website, you're agreeing to these updated terms an=
d conditions. If you have any questions or would like to enquire about any =
of your pets that have been registered with us, please email customerservic=
es@identibase.co.uk
hello@identibase.co.uk
The identibase team
Ps. In the sad event that your pet has passed away, please do let us know o=
r make this change in your account so that we can update our records and en=
sure you do not receive any further correspondence. If you don't know how t=
o mark your pet as deceased, please click here
https://mail.identibase.co.uk/c/191BXa9gbhtFyp1JAszbW177Cs.
Facebook
https://mail.identibase.co.uk/c/191C4WRV0rYCZszSK0DIkNpsxF
Twitter
https://mail.identibase.co.uk/c/191CcJAzPCtAqw81TyIeJzHNsS
Instagram
https://mail.identibase.co.uk/c/191CkwjeEMYxRzGb36ML8m08o5
identibase
Moorside, Monks Cross Drive, York, YO32 9GZ
Email customerservices@identibase.co.uk
customerservices@identibase.co.uk
Telephone - 0330 912 8077
=C2=A9 2024 identicare Limited.
Company registered in England & Wales. Registration 12960490
If your pet has sadly passed away, please accept our sincere apologies for =
receiving this email, please log in to your online account to update your r=
ecord. If the keepership details have recently changed, or you've added a n=
ew pet to your account, then you may well receive this email while the deta=
ils are validated. You are receiving this email because you have or have pr=
eviously had a pet registered with us on our microchipping database. You ma=
y have opted out of marketing emails, but we are required to send you these=
policy updates.
----14EA989150AF35C7284AC86CCD
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lor:#f1f1f1;">
<!--------------------------------------- -->
=09=09=09=09
=09=09=09=09
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:all; overflow:hidden; float:left; display:none; text-align:center;">Enter =
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--><table bgcolor=3D"#000000" border=3D"0" cellpadding=3D"0" cellspaci=
ng=3D"0" class=3D"container" style=3D"background-color:#f1f1f1;background-c=
olor:rgb(241,241,241);border-collapse:separate;clear:both !important;width:=
100% !important;" width=3D"100%"><tr><td align=3D"center"><table border=3D"=
0" cellpadding=3D"0" cellspacing=3D"0" class=3D"mobilewrapper" style=3D"wid=
th:600px;border-collapse:separate;" width=3D"600"><tr><td align=3D"right" c=
lass=3D"viewOnline" height=3D"22" style=3D"font-family: 'Avenir', Helvetica=
, sans-serif;line-height:14px;color:#505055;font-size:12px;" valign=3D"midd=
le"><a href=3D"https://mail.identibase.co.uk/q/17Lwwz2aCUt549M1KFqjiL/wv" s=
tyle=3D"color:#505055;"><span>View in browser</span></a></td></tr></table><=
/td></tr></table><!--=20
--><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"co=
ntainer" style=3D"background-color:#f1f1f1;background-color:rgb(241,241,241=
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dth=3D"100%"><tr><td align=3D"center"><table bgcolor=3D"#ffffff" border=3D"=
0" cellpadding=3D"0" cellspacing=3D"0" class=3D"mobilewrapper" style=3D"wid=
th:600px;border-collapse:separate;" width=3D"600"><tr class=3D"position--st=
acked" style=3D"-amf-class-label: 'Stacked'"><td align=3D"center" c=
lass=3D"text LineHeight LineHeight--PlusFifty" id=3D"TopLogo" style=3D"text=
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olor:#777777;padding-bottom:10px;padding-top:10px;padding-left:10px;padding=
-right:10px;font-weight:normal;text-transform:none;line-height:18px;" valig=
n=3D"middle"><table align=3D"center" border=3D"0" cellpadding=3D"0" cellspa=
cing=3D"0" class=3D"reverse mobilewrapper" style=3D"border-collapse:separat=
e;" width=3D"100%"><tr><th align=3D"center" class=3D"position--stacked spli=
t2 left" style=3D"-amf-class-label: 'Stacked'" valign=3D"top" width=
=3D"70%"><table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=
=3D"0" dir=3D"ltr" style=3D"border-collapse:separate;" width=3D"100%"><tr><=
td align=3D"center"><table bgcolor=3D"#ffffff" border=3D"0" cellpadding=3D"=
0" cellspacing=3D"0" class=3D"mobilewrapper" style=3D"background-color:#fff=
fff;background-color:rgb(255,255,255);border-collapse:separate;" width=3D"1=
00%"><tr><td align=3D"left" class=3D"TopLogo" style=3D"padding-top:0px;padd=
ing-bottom:0px;padding-right:10px;padding-left:10px;"><a href=3D"https://ma=
il.identibase.co.uk/c/191Csj1TtXtviDekcERhx8itji" title=3D"identibase"><img=
alt=3D"" border=3D"0" class=3D"image" src=3D"https://mail.identibase.co.uk=
/i/amf_identibase/project_10/identibase-adestra.png?size=3D220x0&w=3DBy=
eA_kekAAxpdZmeWZKLJJISJUmI" style=3D"display:block;" width=3D"220" /></a></=
td></tr></table></td></tr></table></th><th align=3D"center" class=3D"split2=
right position--stacked" style=3D"-amf-class-label: 'Stacked'" val=
ign=3D"top"><table align=3D"center" border=3D"0" cellpadding=3D"0" cellspac=
ing=3D"0" dir=3D"ltr" style=3D"border-collapse:separate;" width=3D"100%"><t=
r><td align=3D"center"><table align=3D"center" border=3D"0" cellpadding=3D"=
0" cellspacing=3D"0" width=3D"100%"><tr class=3D"mobile--hide" height=3D"20=
"><td> </td></tr><tr class=3D"Member"><td align=3D"right" dir=3D"ltr" =
style=3D"font-size:12px;font-family: 'Avenir', Helvetica, sans-serif;color:=
#0f3e67;padding-left:10px;padding-right:20px;padding-bottom:0px;padding-top=
:0px;font-weight:normal;text-transform:none;"><a amf:link=3D"Navigation_Lin=
k_1" class=3D"navigationText Member" href=3D"https://mail.identibase.co.uk/=
c/191CA5Kyj7YsJGMtmcVNVUAOev" style=3D"font-family: 'Avenir', Helvetica, sa=
ns-serif;color:#0f3e67;font-weight:normal;text-decoration:none;"><span amf:=
htmlbox=3D"Navigation_Text_2" amf:htmltools=3D"TextColor FontSize Bold Ital=
ic">My account </span></a></td></tr><tr class=3D"Member"><td align=3D"right=
" dir=3D"ltr" style=3D"font-size:12px;font-family: 'Avenir', Helvetica, san=
s-serif;color:#0f3e67;padding-left:10px;padding-right:20px;padding-bottom:1=
0px;padding-top:0px;font-weight:normal;text-transform:none;">=C2=A0<a amf:l=
ink=3D"Navigation_Link_2" class=3D"navigationText Member" href=3D"https://m=
ail.identibase.co.uk/c/191CHStd8itqaKkCvL0kkGT99I" style=3D"font-family: 'A=
venir', Helvetica, sans-serif;color:#0f3e67;font-weight:normal;text-decorat=
ion:none;"><span amf:htmlbox=3D"Navigation_Text_2" amf:htmltools=3D"TextCol=
or FontSize Bold Italic">Membership options</span></a></td></tr></table></t=
d></tr></table></th></tr></table></td></tr></table></td></tr></table><!--=20
--><!--=20
--><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"co=
ntainer" style=3D"background-color:#f1f1f1;background-color:rgb(241,241,241=
);border-collapse:separate;clear:both !important;width:100% !important;" wi=
dth=3D"100%"><tr><td align=3D"center"><table align=3D"center" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"mobilewrapper" style=3D"backgr=
ound-color:#ffffff;background-color:rgb(255,255,255);border-collapse:separa=
te;" width=3D"600"><tr><td><table align=3D"center" border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" class=3D"outlookSpacer" style=3D"border-collapse:s=
eparate;" width=3D"100%"><tr><td align=3D"center" height=3D"20" style=3D"li=
ne-height:1px;" valign=3D"top"><font style=3D"display:none;"> </font><=
/td></tr></table></td></tr><tr><td align=3D"left" class=3D"lineHeight--Plus=
Fifty" style=3D"-amf-class-label: '150%'; line-height: 150%; mso-li=
ne-height-rule: exactly; mso-text-raise: -110%; color:#0f3e67;font-family:&=
#39;Avenir', Helvetica, sans-serif;font-weight:normal;padding-bottom:0p=
x;padding-left:20px;padding-right:20px;padding-top:0px;text-transform:none;=
" valign=3D"middle"><span style=3D"-amf-class-label: '150%'; line-h=
eight: 150%; mso-line-height-rule: exactly; mso-text-raise: -110%; font-siz=
e:14px"><strong>Hello pet keeper,</strong></span>
<p><span style=3D"-amf-class-label: '150%'; line-height: 150%; mso-=
line-height-rule: exactly; mso-text-raise: -110%; font-size:14px"><span cla=
ss=3D"ab ac ae af ag ah ai aj ak biv biw bix biy c d e f g h i j k l m n o =
p q r s t ui-provider w x y z" dir=3D"ltr" style=3D"-amf-class-label: '=
150%'; line-height: 150%; mso-line-height-rule: exactly; mso-text-raise=
: -110%">We are writing to inform you of some planned changes to our <=
u><strong><a href=3D"https://mail.identibase.co.uk/c/191CXrUwMDtl2RqUOR9n8f=
tP08" style=3D"color:#ea6f0a;text-decoration:none;">Terms & Conditions<=
/a></strong></u>. </span>As we continue to evolve as a business a=
nd adapt the services and offerings we provide, our T&Cs must reflect o=
ur current products as well as legislative changes in UK pet laws.<br />
<br />
<strong>Summary of changes: </strong></span></p>
<ul>
<li>Updated customer service email address to <span style=3D"-amf-cla=
ss-label: '150%'; line-height: 150%; mso-line-height-rule: exactly;=
mso-text-raise: -110%; font-size:14px"><span class=3D"ab ac ae af ag ah ai=
aj ak biv biw bix biy c d e f g h i j k l m n o p q r s t ui-provider w x =
y z" dir=3D"ltr" style=3D"-amf-class-label: '150%'; line-height: 15=
0%; mso-line-height-rule: exactly; mso-text-raise: -110%"><strong><u><a hre=
f=3D"mailto:hello@identibase.co.uk" style=3D"color:#ea6f0a;text-decoration:=
none;">hello@identibase.co.uk</a></u></strong></span></span></li>
<li>Giving greater control over your contract (see section 8.2)</li>
<li>Simplified delivery and new return terms (see sections 8.5 and 9.2).</=
li>
<li>We will now take payment for purchased products at the time of purchas=
e and not the date the product is dispatched.</li>
</ul>
<p></p>
</td></tr><tr><td><table align=3D"center" border=3D"0" cellpadding=3D"0" ce=
llspacing=3D"0" class=3D"outlookSpacer" style=3D"border-collapse:separate;"=
width=3D"100%"><tr><td align=3D"center" height=3D"20" style=3D"line-height=
:1px;" valign=3D"top"><font style=3D"display:none;"> </font></td></tr>=
</table></td></tr></table></td></tr></table><table border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" class=3D"container" style=3D"background-color:#f1f=
1f1;background-color:rgb(241,241,241);border-collapse:separate;clear:both !=
important;width:100% !important;" width=3D"100%"><tr><td align=3D"center"><=
table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" cla=
ss=3D"mobilewrapper" style=3D"background-color:#ffffff;background-color:rgb=
(255,255,255);border-collapse:separate;" width=3D"600"><tr class=3D"cta_ali=
gnment--centre_align" style=3D"-amf-class-label: 'Centre'"><td alig=
n=3D"center" class=3D"align_this" style=3D"padding-left: 10px; padding-righ=
t: 10px; margin: 0 auto; text-align: center; direction: ltr;display:block;p=
adding-left:20px;padding-right:20px;"><table align=3D"center" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"align_this CtaWidth--Auto" sty=
le=3D"margin: 0 auto; text-align: center; -amf-class-label: 'Auto';=
width: auto!important; border-collapse:separate;"><tr><td align=3D"center"=
class=3D"CTA_Container regular" dir=3D"ltr" style=3D"background-color:#07a=
550;background-color:rgb(7,165,80);border-radius:30px;color:#07a550;font-fa=
mily:'Avenir', Helvetica, sans-serif;font-size:16px;font-weight:normal;padd=
ing-bottom:15px;padding-left:15px;padding-right:15px;padding-top:15px;"><a =
class=3D"CTA_textColour" href=3D"https://mail.identibase.co.uk/c/191D5eDbBN=
YitUZ3YpdTx1M9Vl" style=3D"color:#ffffff;font-family: 'Avenir', Helvetica, =
sans-serif;font-size:16px;font-weight:normal;text-decoration:none;text-tran=
sform:none;"><span><strong>View new terms and conditions</strong></span></a=
></td></tr></table></td></tr><tr><td><table align=3D"center" border=3D"0" c=
ellpadding=3D"0" cellspacing=3D"0" class=3D"outlookSpacer" style=3D"border-=
collapse:separate;" width=3D"100%"><tr><td align=3D"center" height=3D"20" s=
tyle=3D"line-height:1px;" valign=3D"top"><font style=3D"display:none;">&nbs=
p;</font></td></tr></table></td></tr></table></td></tr></table><table borde=
r=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"container" style=3D"ba=
ckground-color:#f1f1f1;background-color:rgb(241,241,241);border-collapse:se=
parate;clear:both !important;width:100% !important;" width=3D"100%"><tr><td=
align=3D"center"><table align=3D"center" border=3D"0" cellpadding=3D"0" ce=
llspacing=3D"0" class=3D"mobilewrapper" style=3D"background-color:#ffffff;b=
ackground-color:rgb(255,255,255);border-collapse:separate;" width=3D"600"><=
tr><td align=3D"left" class=3D"lineHeight--PlusFifty" style=3D"-amf-class-l=
abel: '150%'; line-height: 150%; mso-line-height-rule: exactly; mso=
-text-raise: -110%; color:#0f3e67;font-family:'Avenir', Helvetica, =
sans-serif;font-weight:normal;padding-bottom:0px;padding-left:20px;padding-=
right:20px;padding-top:0px;text-transform:none;" valign=3D"middle"><p><span=
style=3D"-amf-class-label: '150%'; line-height: 150%; mso-line-hei=
ght-rule: exactly; mso-text-raise: -110%; font-size:14px">The changes =
are effective as of<span style=3D"-amf-class-label: '150%'; line-he=
ight: 150%; mso-line-height-rule: exactly; mso-text-raise: -110%; color:#00=
00ff"> </span><span style=3D"color:#0f3e67">1st</span><span style=3D"color:=
#ff0000"> </span>April 2024.<br />
<br />
By continuing to use our website, you're agreeing to these u=
pdated terms and conditions. <span class=3D"ab ac ae af ag ah ai aj ak=
biv biw bix biy c d e f g h i j k l m n o p q r s t ui-provider w x y z" d=
ir=3D"ltr">If you have any questions or would like to enquire about an=
y of your pets that have been registered with us, please email <strong><u><=
a href=3D"mailto:hello@identibase.co.uk" style=3D"color:#ea6f0a;text-decora=
tion:none;">customerservices@identibase.co.uk</a></u></strong></span></span=
></p>
<p><strong style=3D"font-size:14px">The identibase team</strong></p>
<p><span style=3D"-amf-class-label: '150%'; line-height: 150%; mso-=
line-height-rule: exactly; mso-text-raise: -110%; font-size:10px"><em><span=
class=3D"ab ac ae af ag ah ai aj ak biv biw bix biy c d e f g h i j k l m =
n o p q r s t ui-provider w x y z" dir=3D"ltr" style=3D"-amf-class-label: &=
#39;150%'; line-height: 150%; mso-line-height-rule: exactly; mso-text-r=
aise: -110%">Ps. In the sad event that your pet has passed away, please do =
let us know or make this change in your account so that we can update our r=
ecords and ensure you do not receive any further correspondence. <u><a href=
=3D"https://mail.identibase.co.uk/c/191Dd1lQqYtfUYxd7XipVO4uQy" style=3D"co=
lor:#ee7203;text-decoration:none;">If you don't know how to mark your pet a=
s deceased, please click here</a></u>.</span></em></span></p>
</td></tr><tr><td><table align=3D"center" border=3D"0" cellpadding=3D"0" ce=
llspacing=3D"0" class=3D"outlookSpacer" style=3D"border-collapse:separate;"=
width=3D"100%"><tr><td align=3D"center" height=3D"20" style=3D"line-height=
:1px;" valign=3D"top"><font style=3D"display:none;"> </font></td></tr>=
</table></td></tr></table></td></tr></table><!--=20
--><!--=20
--><!--=20
--><!--=20
--><!--=20
--><!--=20
--><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"co=
ntainer" style=3D"background-color:#f1f1f1;background-color:rgb(241,241,241=
);border-collapse:separate;clear:both !important;width:100% !important;" wi=
dth=3D"100%"><tr><td align=3D"center"><table align=3D"center" bgcolor=3D"#0=
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<td align=3D"center" class=3D"text LineHeight LineHeight--PlusFifty" styl=
e=3D"color:#ffffff;font-family:'Avenir', Helvetica, sans-serif;font-size:12=
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x;padding-right:10px;padding-top:10px;text-align:center;text-transform:none=
;" valign=3D"middle">identibase<br />
Moorside, Monks Cross Drive, York, YO32 9GZ<br />
Email <a href=3D"mailto:customerservices@identibase.co.uk" style=3D"te=
xt-decoration:underline;color:#ffffff;text-decoration:none;">customerservic=
es@identibase.co.uk</a><br />
Telephone - 0330 912 8077<br />
<br />
=C2=A9 2024 identicare Limited.<br />
Company registered in England & Wales. Registration 12960490</td></tr><=
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LineHeight LineHeight--PlusFifty" style=3D"color:#ffffff;font-family:'Aveni=
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x;padding-bottom:30px;padding-left:20px;padding-right:20px;padding-top:10px=
;text-align:center;text-transform:none;" valign=3D"middle"><span style=3D"f=
ont-size:10px">If your pet has sadly passed away, please accept our sincere=
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o update your record. If the keepership details have recently changed, or y=
ou've added a new pet to your account, then you may well receive this email=
while the details are validated. <span class=3D"ab ac ae af ag ah ai =
aj ak biv biw bix biy c d e f g h i j k l m n o p q r s t ui-provider w x y=
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licy updates.</span></span></td></tr></table></td></tr></table><!-- CTA sty=
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