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Subject: Coronavirus (COVID-19): Important update from our Operations Director 25 March
From: "Advanced Marketing" <marketing@advancedco.com>
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Date: Wed, 25 Mar 2020 09:47:24 -0000
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The Standard in Fire Systems
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Information about staff, manufacturing, supply chains and training
To view this email online, paste this link into your browser:
https://t.e2ma.net/message/a0uslp/6gpoet
The Standard in Fire Systems
You are receiving this email as you are a customer of Advanced.=C2=A0 =C2=
=A0You can opt out at any time.
25th March 2020
Dear customer
In light of the latest UK Government measures, which it is introducing to r=
educe the spread of coronavirus, we wanted to update you on our current pos=
ition.=C2=A0These necessary measures have and will continue to have an impa=
ct on the lives of our employees and our business. However, we are acutely =
aware that some of our customers are currently working to maintain public f=
ire safety in essential buildings, such as hospitals, and we will therefore=
continue to remain open and operate in line with UK Government guidance.
Our staff:=C2=A0
Members of our staff who are well and unable to work from home are continui=
ng essential operations, whilst adhering to social distancing rules. All st=
aff who can work from home are doing so. All those in the UK Government=E2=
=80=99s =E2=80=98at increased risk=E2=80=99 groups are also at home.
However, the net result is that we are seeing a significant reduction in st=
aff availability, which is having an immediate effect on our ability to mak=
e and supply our products.
Our supply chains:=C2=A0
Given the more stringent isolation measures being applied in other countrie=
s, we are now unable to obtain some products from certain suppliers.
We continue to have stock of other components but are having to monitor wha=
t we are able to make very closely. We would like to assure you that, where=
ver possible, we are continuing to manufacture product; but please be consc=
ious that delays to deliveries are inevitable given the unprecedented globa=
l pandemic. =C2=A0
Training
All scheduled customer training courses have been postponed until further n=
otice.=C2=A0 As soon as we have new dates, these will be posted on the webs=
ite and included in the next Advanced350 enewsletter.=C2=A0 We will priorit=
ise those customers who already had training booked, and we will be in touc=
h with you directly to reschedule.=C2=A0
Going forward:=C2=A0
We remain focused on balancing our need to protect the health and welfare o=
f our staff with our need to support our customers=E2=80=99 requirements fo=
r life safety products. To do this, we continue to closely follow the lates=
t UK Government guidance as circumstances relating to the coronavirus outbr=
eak change. This is an extremely fast-moving situation and we continue to c=
onsider a range of options for how best to proceed in the short and longer =
terms, which we are reviewing daily, and will keep you informed as the situ=
ation changes.
If you have questions about specific orders or products, please get in touc=
h with your usual Advanced contact by phone or email and we will do our bes=
t to update you.
We would like to thank you for your understanding during this time.
Joe Leiserach
Operations Director
The Bridges, Balliol Business Park | Newcastle upon Tyne, NE12 8EW United =
Kingdom
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<div class=3D"e2ma-p-div" style=3D"display: block;margin-bottom: 10px;font-=
size: 12px;font-weight: normal;line-height: 1.5;font-family: Arial, Helveti=
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ans-serif;font-size: 13px;color: #333;margin: 0px; text-align: left"><span =
style=3D"line-height: 1.5">Dear customer</span></div>
<div class=3D"e2ma-p-div" style=3D"display: block;margin-bottom: 10px;font-=
size: 12px;font-weight: normal;line-height: 1.5;font-family: Arial, Helveti=
ca, sans-serif;font-size: 13px;color: #333;font-family: Arial, Helvetica, s=
ans-serif;font-size: 13px;color: #333;margin: 0px; text-align: left"><span =
style=3D"line-height: 1.5"><br/></span></div>
<div class=3D"e2ma-p-div" style=3D"display: block;margin-bottom: 10px;font-=
size: 12px;font-weight: normal;line-height: 1.5;font-family: Arial, Helveti=
ca, sans-serif;font-size: 13px;color: #333;font-family: Arial, Helvetica, s=
ans-serif;font-size: 13px;color: #333;margin: 0px; text-align: left"><span =
style=3D"line-height: 1.5">In light of the latest UK Government measures, w=
hich it is introducing to reduce the spread of coronavirus, we wanted to up=
date you on our current position.=C2=A0These necessary measures have and wi=
ll continue to have an impact on the lives of our employees and our busines=
s. However, we are acutely aware that some of our customers are currently w=
orking to maintain public fire safety in essential buildings, such as hospi=
tals, and we will therefore continue to remain open and operate in line wit=
h UK Government guidance.<br/><br/> <strong>Our staff:</strong>=C2=A0<br/><=
br/> Members of our staff who are well and unable to work from home are con=
tinuing essential operations, whilst adhering to social distancing rules. A=
ll staff who can work from home are doing so. All those in the UK Governmen=
t=E2=80=99s =E2=80=98at increased risk=E2=80=99 groups are also at home. <b=
r/><br/> However, the net result is that we are seeing a significant reduct=
ion in staff availability, which is having an immediate effect on our abili=
ty to make and supply our products. <br/><br/> <strong>Our supply chains:=
=C2=A0</strong><br/><br/> Given the more stringent isolation measures being=
applied in other countries, we are now unable to obtain some products from=
certain suppliers.<br/><br/> We continue to have stock of other components=
but are having to monitor what we are able to make very closely. We would =
like to assure you that, wherever possible, we are continuing to manufactur=
e product; but please be conscious that delays to deliveries are inevitable=
given the unprecedented global pandemic. =C2=A0</span></div>
<div class=3D"e2ma-p-div" style=3D"display: block;margin-bottom: 10px;font-=
size: 12px;font-weight: normal;line-height: 1.5;font-family: Arial, Helveti=
ca, sans-serif;font-size: 13px;color: #333;font-family: Arial, Helvetica, s=
ans-serif;font-size: 13px;color: #333;margin: 0px; text-align: left"><span =
style=3D"line-height: 1.5"><br/></span></div>
<div class=3D"e2ma-p-div" style=3D"display: block;margin-bottom: 10px;font-=
size: 12px;font-weight: normal;line-height: 1.5;font-family: Arial, Helveti=
ca, sans-serif;font-size: 13px;color: #333;font-family: Arial, Helvetica, s=
ans-serif;font-size: 13px;color: #333;margin: 0px; text-align: left"><span =
style=3D"line-height: 1.5"><strong>Training</strong></span></div>
<div class=3D"e2ma-p-div" style=3D"display: block;margin-bottom: 10px;font-=
size: 12px;font-weight: normal;line-height: 1.5;font-family: Arial, Helveti=
ca, sans-serif;font-size: 13px;color: #333;font-family: Arial, Helvetica, s=
ans-serif;font-size: 13px;color: #333;margin: 0px; text-align: left"><span =
style=3D"line-height: 1.5">All scheduled customer training courses have bee=
n postponed until further notice.=C2=A0 As soon as we have new dates, these=
will be posted on the website and included in the next Advanced350 enewsle=
tter.=C2=A0 We will prioritise those customers who already had training boo=
ked, and we will be in touch with you directly to reschedule.=C2=A0<br/><br=
/> <strong>Going forward:=C2=A0</strong><br/><br/> We remain focused on bal=
ancing our need to protect the health and welfare of our staff with our nee=
d to support our customers=E2=80=99 requirements for life safety products. =
To do this, we continue to closely follow the latest UK Government guidance=
as circumstances relating to the coronavirus outbreak change. This is an e=
xtremely fast-moving situation and we continue to consider a range of optio=
ns for how best to proceed in the short and longer terms, which we are revi=
ewing daily, and will keep you informed as the situation changes.<br/><br/>=
If you have questions about specific orders or products, please get in tou=
ch with your usual Advanced contact by phone or email and we will do our be=
st to update you. <br/><br/> We would like to thank you for your understand=
ing during this time.<br/><br/><br/> Joe Leiserach<br/> Operations Director=
<br/></span></div>
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