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File: /home/calderca/mail/new/1639646290.M106719P60288.server.y-p01.co.uk,S=9140,W=9324
Envelope-to: office@ack.uk.com
Delivery-date: Thu, 16 Dec 2021 09:18:10 +0000
MIME-Version: 1.0
Date: Thu, 16 Dec 2021 09:17:28 +0000
From: RingGo <support@ringgo.co.uk>
Reply-To: RingGo <support@ringgo.co.uk>
To: office@ack.uk.com
Message-ID: <61bb0427ed489_1992b2885dfa858109149.sidekiq-frequent-fd-podeucentral1-main1-green-6d9947bcc5-cml6q@email.freshdesk.com>
In-Reply-To: <61b99f66f0c72_1fd2aefa6563a7c355546.sidekiq-frequent-fd-podeucentral1-main1-blue-54475668cb-5f89h@notification.freshdesk.com>
References: <61b99f66f0c72_1fd2aefa6563a7c355546.sidekiq-frequent-fd-podeucentral1-main1-blue-54475668cb-5f89h@notification.freshdesk.com>
Subject: Re: General Enquiry
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sent-on: 2021-12-16 09:17:27 +0000


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=E2=80=8BGood Morning,  =E2=80=8B   Thank you for contacting us.  =C2=A0 =
 We wish to advise you that RingGo is merely an automated payment service=
 and all monies are banked to Westminster City Council's (WCC) own accoun=
t. We simply facilitate the payment on behalf of yourself, the motorist, =
and the parking operator, WCC, for the supply of parking services and/or =
goods. Regretfully we do not therefore hold the authority to issue any re=
fund ourselves.  =C2=A0  We would like to confirm that we have raised a s=
eparate enquiry on your behalf (RingGo enquiry reference number 5010693) =
which will go directly to the parking office at the council for their con=
sideration. All correspondence relating to your refund request will be re=
plied to by their administration team via this new enquiry.      Kind reg=
ards,     Tia  RingGo Customer Care  =

                           =

                            On
                            Wed, Dec 15 at  7:55 AM
                            ,  Tom Nicol <office@ack.uk.com>  wrote:
                             Sent from: RingGo   Session: BD19UAU, F2, Pa=
ddington Street, F2 Westminster City Council (6948), starting at 15 Dec 2=
1 07:37 Reason: I paid twice for the same parking session Session Purchas=
e: &pound;20.40 Financial Reference: RU5ROGWEIYRQ-V847AO55S Additional in=
formation: I paid twice for the same parking session





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<div style=3D"font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Ro=
boto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
	<div style=3D"font-family:-apple-system, BlinkMacSystemFont, Segoe UI, R=
oboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir=3D"ltr">=E2=80=8BGood Morning,</div>
<div dir=3D"ltr">=E2=80=8B</div>
<div dir=3D"ltr">
<div>Thank you for contacting us.</div>
<div>=C2=A0</div>
<div>We wish to advise you that RingGo is merely an automated payment ser=
vice and all monies are banked to Westminster City Council's (WCC) own ac=
count. We simply facilitate the payment on behalf of yourself, the motori=
st, and the parking operator, WCC, for the supply of parking services and=
/or goods. Regretfully we do not therefore hold the authority to issue an=
y refund ourselves.</div>
<div>=C2=A0</div>
<div dir=3D"ltr">We would like to confirm that we have raised a separate =
enquiry on your behalf (RingGo enquiry reference number <span style=3D"co=
lor: rgb(0, 0, 0); font-family: Arial, Verdana, sans-serif; font-size: 14=
px; font-style: normal; font-variant-ligatures: normal; font-variant-caps=
: normal; font-weight: 700; letter-spacing: normal; orphans: 2; text-alig=
n: left; text-indent: 0px; text-transform: none; white-space: normal; wid=
ows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decorati=
on-thickness: initial; text-decoration-style: initial; text-decoration-co=
lor: initial; display: inline !important; float: none">5010693</span>) wh=
ich will go directly to the parking office at the council for their consi=
deration. All correspondence relating to your refund request will be repl=
ied to by their administration team via this new enquiry.</div>
<div><br></div>
</div>
<div>Kind regards,</div>
<div><br></div>
<div>Tia</div>
<div>RingGo Customer Care</div>
<div class=3D"freshdesk_quote">
                          <blockquote class=3D"freshdesk_quote">
                            On
                            Wed, Dec 15 at  7:55 AM
                            <span class=3D"separator">,  Tom Nicol &lt;of=
fice@ack.uk.com&gt;  wrote:
                            <div>Sent from: RingGo <br><br>Session: BD19U=
AU, F2, Paddington Street, F2 Westminster City Council (6948), starting a=
t 15 Dec 21 07:37<br>Reason: I paid twice for the same parking session<br=
>Session Purchase: &amp;pound;20.40<br>Financial Reference: RU5ROGWEIYRQ-=
V847AO55S<br>Additional information: I paid twice for the same parking se=
ssion</div>
                          </span>
</blockquote>
                        </div>
</div>


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t:0px; color:#ffffff'>464813:992335</span>

</div>=

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