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Subject: Advanced Technical Support - still here to help you
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Date: Thu, 26 Mar 2020 14:05:01 -0000
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26th March 2020
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Opening hours for telephone support
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26th March 2020
Dear Customer
We wanted to assure in these difficult times that our technical support col=
leagues are continuing to work, both from home and from the office when req=
uired, to support you as best they can.
Telephone support
We are answering your calls as usual, and can be contacted by phone on=C2=
=A00345 894 7000=C2=A0between the following hours:=C2=A0
Monday to Thursday 8am to 5:30pm GMT
Friday 9am to 4pm GMT
Email / Support tickets
You can continue to email=C2=A0Tech support email (mailto:tech@advancedco.c=
om?subject=3DTechnical%20Support%20query)=C2=A0and we will respond as soon =
as possible.=C2=A0 Alternatively, you can also raise a support ticket onlin=
e by logging into your=C2=A0Advanced360 account (https://t.e2ma.net/click/u=
jv5lp/6gpoet/ievszoc).
Training
We=E2=80=99d also like to remind you that all training is now cancelled unt=
il further notice.=C2=A0 We will post new dates on the=C2=A0Advanced 360 we=
bsite (https://t.e2ma.net/click/ujv5lp/6gpoet/y6vszoc)=C2=A0as soon as we a=
re able to, and will be in touch directly with those customers who already =
had training booked.=C2=A0
Thank you for your understanding and continued support.
=C2=A0
Paul Duffy
Technical Services Manager
The Standard in Fire Systems
You are receiving this email because you have an Advanced360 account.=C2=A0=
If you no longer wish to receive communications of this type, please unsub=
scribe using the link below.
The Bridges, Balliol Business Park | Newcastle upon Tyne, NE12 8EW United =
Kingdom
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<div class=3D"e2ma-p-div" style=3D"font-size: inherit">The Standard in Fire=
Systems</div>
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<h3 style=3D"display: block;font-size: 18px;font-weight: bold;color: #000;m=
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t-family: Arial, Helvetica, sans-serif;font-size: 14px;font-weight: normal;=
color: #333;text-align: right">26th March 2020</h3><h3 style=3D"display: bl=
ock;font-size: 18px;font-weight: bold;color: #000;margin: 0 0 12px 0;line-h=
eight: 1.3;margin: 0;padding: 0;border: 0;font-size: 100%;font: inherit;ver=
tical-align: baseline;font-family: Arial, Helvetica, sans-serif;font-size: =
14px;font-weight: normal;color: #333;margin: 0;padding: 0;border: 0;font-si=
ze: 100%;font: inherit;vertical-align: baseline;font-family: Arial, Helveti=
ca, sans-serif;font-size: 14px;font-weight: normal;color: #333;text-align: =
left">Dear Customer<br/>
<br/>
We wanted to assure in these difficult times that our technical support col=
leagues are continuing to work, both from home and from the office when req=
uired, to support you as best they can.<br/>
<br/>
<b>Telephone support</b><br/>
<br/>
We are answering your calls as usual, and can be contacted by phone on=C2=
=A0<b>0345 894 7000</b>=C2=A0between the following hours:=C2=A0<br/>
<br/>
Monday to Thursday 8am to 5:30pm GMT<br/>
<br/>
Friday 9am to 4pm GMT<br/>
<br/>
<b>Email / Support tickets</b><br/>
<br/>
You can continue to email=C2=A0<a data-name=3D"Tech support email" data-typ=
e=3D"email" href=3D"mailto:tech@advancedco.com?subject=3DTechnical%20Suppor=
t%20query" style=3D"font-weight: normal;font-weight: normal;color: #333;tex=
t-decoration: underline;color: #333;text-decoration: underline" title=3D"Se=
nd an email">tech@advancedco.uk</a>=C2=A0and we will respond as soon as pos=
sible.=C2=A0 Alternatively, you can also raise a support ticket online by l=
ogging into your=C2=A0<a data-name=3D"Advanced360 portal" data-type=3D"url"=
href=3D"https://t.e2ma.net/click/ujv5lp/6gpoet/unqszoc" style=3D"font-weig=
ht: normal;font-weight: normal;color: #333;text-decoration: underline;color=
: #333;text-decoration: underline" title=3D"Advanced360 website">Advanced36=
0 account</a>.<br/>
<br/>
<b>Training</b><br/>
<br/>
We=E2=80=99d also like to remind you that all training is now cancelled unt=
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<br/>
Thank you for your understanding and continued support.<br/>
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Paul Duffy<br/>
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